Play Smart. Stay in Control with hjaya9.

1. Our Commitment to Safe Play

hjaya9 was built to provide players across Bangladesh with a high-quality, entertaining online gaming experience covering cricket betting, live casino games, slots, roulette, and more. From day one, responsible gaming has been woven into the architecture of the platform — not treated as an afterthought or a regulatory obligation to be minimised.

We believe that gambling is a legitimate form of adult entertainment when engaged with knowingly and in control. The vast majority of hjaya9 players enjoy games responsibly, set their own boundaries, and treat gambling as one leisure activity among many. Our role is to support that majority while providing robust safety nets for the minority who may need them.

This Responsible Gaming Policy explains the safeguards hjaya9 has in place, the tools available to every registered player, and the guidance we provide to anyone who feels their gambling may be getting out of hand. If you are based in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh and have a concern about your gambling behaviour, please read this page carefully and contact our support team without hesitation.

2. Age Restriction & Verification

The hjaya9 platform is strictly restricted to adults aged 18 years and above. This is a non-negotiable requirement that applies to all players regardless of the game type, the deposit method, or the device used to access the platform.

2.1 Age Verification at Registration

All players are required to confirm their date of birth during the account registration process. hjaya9 reserves the right to request KYC (Know Your Customer) documents — including a National ID Card (NID), passport, or birth certificate — at any point to verify that the declared age is accurate. Accounts where age cannot be verified will be suspended pending successful document submission.

2.2 Protecting Minors

If hjaya9 has reason to believe, or receives a credible report, that a registered account is being operated by or on behalf of a person under 18 years of age, the account will be suspended immediately. All funds held in the account will be frozen pending investigation, and any winnings accrued during the period of underage play will be voided. Parents and guardians in Bangladesh are encouraged to use device-level parental controls to prevent minors from accessing online gambling services.

2.3 Underage Gambling Reporting

If you suspect that someone under 18 is using hjaya9, please contact our 24/7 support team immediately via live chat from within your account dashboard or by emailing the address listed in the footer of this page. We take every report seriously and will act without delay.

3. Deposit & Spending Limits

One of the most effective tools for maintaining control over gambling expenditure is a pre-set deposit limit. hjaya9 allows every player to define exactly how much money they are comfortable depositing into their account within a given time frame — before they start playing, while they are playing, or at any point thereafter.

The deliberate asymmetry in how limits are adjusted — immediate effect when tightening, cooling-off period when loosening — is intentional. It ensures that a decision made in a moment of excitement or frustration cannot immediately override a considered protective boundary. This design follows global best practice in responsible gambling product design.

4. Time-Out & Cooling-Off Periods

A time-out is a short-term break from gambling — a pause designed to interrupt an escalating session, allow emotions to settle, and restore perspective. hjaya9 offers time-out options ranging from 24 hours to 30 days.

4.1 Available Time-Out Durations

• 24 hours — ideal after a frustrating loss session or when you feel the urge to chase losses.
• 48 hours — a weekend break to reassess your approach and budget.
• 7 days — a week-long pause that creates meaningful distance from the platform.
• 30 days — a month-long break for players who want a more substantial cooling-off period without committing to a full self-exclusion.

4.2 What Happens During a Time-Out

During a time-out period, your hjaya9 account is temporarily suspended. You cannot log in, place bets, deposit funds, or access any games. Any scheduled or pending bonuses are paused. At the end of the time-out period, your account is automatically reactivated. If you wish to extend the time-out before it expires, contact our support team — we will apply the extension immediately at no cost.

5. Self-Exclusion Programme

Self-exclusion is a formal commitment to stop gambling on hjaya9 for a defined period. It is the strongest protective tool available on the platform and is designed for players who recognise that gambling is causing them — or those close to them — harm.

5.1 Self-Exclusion Durations

• 6 months
• 1 year
• 3 years
• Permanent (indefinite — no automatic reactivation)

5.2 How to Request Self-Exclusion

1. 1 Contact Support: Reach our 24/7 team via live chat from within your account dashboard, or email [email protected] (plain text — do not click a mailto link). State clearly that you wish to self-exclude and specify your preferred duration.
2. 2 Identity Confirmation: Our team will verify your identity against your registered account details to ensure the exclusion is applied to the correct account.
3. 3 Immediate Application: Self-exclusion is applied to your account within minutes of the request being confirmed. You will receive an email confirmation to your registered address.
4. 4 Withdrawal of Balance: Any positive balance remaining in your account at the time of self-exclusion will be returned to your registered bKash, Nagad, or Rocket wallet within 3–5 business days.

5.3 What Self-Exclusion Covers

A hjaya9 self-exclusion applies across all products on the platform — slots, live casino, cricket betting, roulette, Dragon Fortune, and any other game category. It is not possible to self-exclude from one product while retaining access to others.

5.4 Reactivating After Self-Exclusion

For fixed-term self-exclusions (6 months, 1 year, 3 years), reactivation requires a direct request to support after the exclusion period has ended, along with a mandatory 24-hour reflection period before access is restored. Permanent self-exclusions are not reversible — this is an intentional safeguard that aligns with international responsible gambling standards.

6. Recognising Problem Gambling

Problem gambling does not always look dramatic. It rarely begins with a single catastrophic event. More commonly, it develops gradually — a steady drift toward spending more time and money on gambling than originally intended, accompanied by rationalisation and denial. Recognising the early warning signs is the first step toward regaining control.

The following patterns are commonly associated with the development of a gambling problem. This list is not exhaustive, and the presence of even one or two of these signs warrants honest self-reflection:

• Spending more money on gambling than you can comfortably afford to lose.
• Borrowing money or selling possessions to fund gambling activity.
• Gambling to recover losses from a previous session (commonly called "chasing losses").
• Feeling irritable, anxious, or restless when unable to gamble.
• Neglecting work, study, family responsibilities, or social commitments because of gambling.
• Lying to family members, friends, or colleagues about the amount of time or money spent on gambling.
• Using gambling as a way to escape stress, depression, loneliness, or anxiety.
• Making repeated unsuccessful attempts to cut back or stop gambling.
• Gambling for longer than planned, or with larger amounts than intended.
• Continuing to gamble despite knowing it is causing financial, relationship, or mental health problems.

7. Self-Assessment Checklist

The following questions are designed to help you reflect honestly on your relationship with gambling. There are no right or wrong answers — this checklist is for your own awareness only. If you answer "yes" to three or more of these questions, we encourage you to speak with a professional support service.

8. Getting Help & Support Contacts

If you feel that gambling is no longer under your control, please reach out for help. Speaking to someone — whether that is our support team at hjaya9, a trusted friend or family member, or a professional counselling service — can make a profound difference.

8.1 hjaya9 In-Platform Support

Our responsible gaming support team is available 24 hours a day, 7 days a week via live chat from within your hjaya9 account dashboard. You can request any of the following immediately, at no cost, with no questions asked:

• Deposit limit reduction (takes effect immediately)
• Time-out activation (24 hours to 30 days)
• Self-exclusion (6 months to permanent)
• Account balance withdrawal prior to self-exclusion
• Referral to external support resources

You can also email our support team. The email address is listed as plain text in the footer of this page — please do not use a mailto link. Our team will respond within 15 minutes during peak Bangladesh Standard Time (BST, UTC+6) hours.

8.2 External Support Resources

The following types of professional support are available for individuals experiencing gambling-related difficulties. We encourage any hjaya9 player who is concerned about their gambling to reach out to a qualified support service:

• National Mental Health Helpline (Bangladesh): Kaan Pete Roi — a listening and counselling service available in Bangladesh offering confidential emotional support. Contact details are available via a standard web search for "Kaan Pete Roi Bangladesh".
• Gamblers Anonymous: An international peer-support fellowship for people who wish to stop gambling. Meetings and online support groups are accessible globally, including for Bangladeshi participants. Information available via a standard web search for "Gamblers Anonymous".
• Family Members: If a family member's gambling is affecting your household, speaking with a GP, school counsellor, or social worker in Bangladesh can be a valuable first step toward finding professional support.

8.3 Related Policies

This Responsible Gaming Policy should be read together with the hjaya9 Terms & Conditions and Privacy Policy, which together govern how we operate the platform and protect your data. For any questions not covered by these documents, our 24/7 support team is your first point of contact.